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Microsoft MB-230 certification exam is an excellent opportunity for individuals who are interested in pursuing a career in customer service functional consulting using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam tests the candidate's skills and knowledge in customer service processes, tools, and features, and demonstrates their proficiency in using Dynamics 365 to improve customer service operations. Microsoft Dynamics 365 Customer Service Functional Consultant certification is highly valued by employers and opens up new career opportunities for individuals seeking to advance their careers in customer service management.

Microsoft MB-230 exam is designed for those who want to become a Microsoft Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam tests an individual's ability to configure and customize the Dynamics 365 Customer Service application, implement Microsoft's best practices, and provide support to end-users.

Microsoft MB-230 is a certification exam that focuses on the skills required to work as a Dynamics 365 Customer Service Functional Consultant. MB-230 exam validates the candidate’s expertise in configuring, managing, and implementing Microsoft Dynamics 365 Customer Service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant certification ensures that the candidate has the necessary knowledge and skills to meet the customer’s business requirements and provide a seamless customer service experience.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q270-Q275):

NEW QUESTION # 270
You are a Dynamics 365 Customer Service administrator.
Users inform you about situations in which child cases are not working correctly.
You need to configure the system to correct the issues.
What should you do in each situation? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases

NEW QUESTION # 271
A company implements Dynamics 365 for Customer Service.
Which status reason is used for each case status? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 272
You are a functional consultant for a Dynamics 365 Customer Service organization.
You must add the knowledge base search control to the Case entity main form and the Phone call main form.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order

Answer:

Explanation:

Explanation:

NEW QUESTION # 273
You are working as a functional consultant for Dynamics 365 Customer Service. No changes have been made to security roles.
You need to ensure that customer service representatives can process cases that have service-level agreements (SLAs) and entitlements. You must grant only the minimum privileges required.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

NEW QUESTION # 274
You are modifying the phone-to-case process in Dynamics 365 Customer Service. You create a flow by using PowerApps as shown in the exhibit. (Click the Exhibit tab.)

You must modify the business process flow to include the check-email step at the beginning of the research stage.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/power-automate/create-business-process-flow?context=/dynamics365/context/sales-context#edit-a-business-process-flow

NEW QUESTION # 275
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